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Christmas Delivery Information 2016

Please order in stock items before these dates to receive your purchase in time for Christmas day.

Last dates for UK deliveries:

Next Day DeliveryThursday 22nd December (before 3PM)
2 Day DeliveryTuesday 20th December (before 3PM)
Standard DeliverySunday 18th December (before 3PM)

Last dates for International deliveries:

AustriaDPD ClassicThursday 15th December
BelgiumDPD ClassicThursday 15th December
BulgariaDPD ClassicFriday 9th December
CroatiaDPD ClassicMonday 12th December
Czech RepublicDPD ClassicThursday 15th December
DenmarkDPD ClassicThursday 15th December
EstoniaDPD ClassicMonday 12th December
FinlandDPD ClassicMonday 12th December
FranceDPD ClassicFriday 16th December
GermanyDPD ClassicThursday 15th December
GreeceDPD ClassicThursday 8th December
HungaryDPD ClassicSunday 13th December
IcelandDPD ClassicFriday 9th December
IrelandDPD ClassicSunday 18th December
ItalyDPD ClassicThursday 15th December
LatviaDPD ClassicFriday 9th December
LiechtensteinDPD ClassicSunday 18th December
LithuaniaDPD ClassicFriday 9th December
LuxembourgDPD ClassicFriday 16th December
NetherlandsDPD ClassicFriday 16th December
NorwayDPD ClassicFriday 9th December
PolandDPD ClassicWednesday 14th December
PortugalDPD ClassicMonday 12th December
RomaniaDPD ClassicFriday 9th December
RussiaDPD ClassicThursday 8th December
SlovakiaDPD ClassicWednesday 14th December
SloveniaDPD ClassicWednesday 14th December
SpainDPD ClassicWednesday 14th December
SwedenDPD ClassicMonday 12th December
SwitzerlandDPD ClassicThursday 15th December

These Christmas delivery dates are provided to us from our couriers and are not guaranteed. Direct Sports advise to order before these dates to avoid disappointment.


Christmas Returns, Refunds and Exchanges

Purchases made from Tuesday 1st November can be returned up until Friday 20th January for a refund or exchange.

Returned goods must be unused, and supplied with their original, undamaged packaging. Please take care when opening and leave labels attached. Goods should be returned to our address (below) in a well packaged box and include a covering note detailing your purchase with the items and your name, address and purchase invoice number. Alternatively you can enclose a copy of your invoice. If you no longer have the purchase invoice number then we will be able to find your record from an approximate date of purchase and your address at the time you bought the item. You will be responsible for the cost of returning goods for exchange or refund, if a replacement or swap such as different size is required we will despatch the replacement goods free of charge (UK only).

Returns address: Direct Sports Ltd, Returns Dept, Evolution, Wynyard Business Park, Stockton-on-Tees, TS22 5TB

Direct Sports Christmas Opening Hours
Saturday 24th December - 9am – 1pm
Saturday 25th – Tuesday 27 th December - Closed
Wednesday 28th – Friday 30th December - 9am – 5:30pm
Saturday 31st December – Monday 2nd January – Closed
Tuesday 3rd December – Normal Working Hours

Express order guarantee will not be valid on the following dates: 22nd, 23rd, 24th, 25th, 26th, 27th and 31st December 2016. 1st and 2nd January 2017.






EXPRESS ORDER GUARANTEE
Order with Express / Next Day Delivery and we guarantee the correct item, packed and despatched on time (same day Mon-Fri for all orders received before 3pm)– or we'll give you it free!

You'll receive independent proof from our courier's website using your delivery consignment number that your order was despatched same working day on the correct service. Once we’ve despatched your order, we ensure that it will be sent by the most reliable postal method to reach you on time. We use a very reliable courier, however on rare occasions that there is a delay we will refund your delivery costs or £5, whichever is the greater.

 

Express Order Guarantee – Terms & Conditions

Proof of despatch

Upon despatch we will email you full details of your order including the courier reference number and website url to validate the collection date from Direct Sports and the next working day service.

Refund of Item

The guarantee will only apply when the guarantee itself is added to the basket and Express / Next Working Day delivery has been selected during checkout.

Direct Sports will refund to the original purchaser the full purchase cost of any individual item covered by this guarantee if either:

1) Direct Sports pack and despatch the incorrect item

OR

2) Direct Sports pack and despatch the item late (Please also see EXPRESS / NEXT WORKING DAY DELIVERY)

Refund of Delivery Charges

 Direct Sports will refund the original delivery costs in full or £5, whichever the greater to the original purchaser if the item is not delivered or a delivery attempt made to the correct address within the stipulated delivery timescales. (Please refer to EXPRESS / NEXT WORKING DAY DELIVERY below)

Limitations

The guarantee is limited to the cost of a single item where multiples of the same item are ordered. It is impossible to forecast the qty of items that may be purchased and so we guarantee to despatch at least one of the items and place the remaining items to back-order and advise accordingly. This negates confusion in certain situations, for example a 500 shuttle order being placed with only 467 in stock creating a shortfall in the order.

The guarantee is limited to the value of the highest priced item where the order consists of  more than one item which is covered by the guarantee

The delivery aspect of this Guarantee to Scottish Highlands and Islands and Northern Ireland is increased to 2 days as this is the standard Express timescale for these areas.

Express / Next Working Day Delivery

Charges are competitive and vary dependent on basket spend. For Next Day delivery orders should be placed before 3.00pm for delivery the following working day. When payment is received for your order the exact date and time is logged and recorded against your order.

Saturday, Sunday & Bank Holidays are not considered working days and no item ordered on these days will be despatched nor will any guarantee of despatch on these days be in force. Orders received on these days or after 3:00PM Mon-Fri will be processed the following working day. The next working day delivery option is available during the checkout process. The Next Working day delivery option will deliver your item the following working day from the dispatch date and deliver within the hours of 8:00Am and 6:00PM.

Scottish Highlands and islands and Northern Ireland cannot be delivered Next Working Day. This is however the quickest option but due to the remote location or distance will be a 2 working day service.

 

PRICES
All product prices are inclusive of VAT at the current 20% charge. All invoices detail vat values and our vat number; GB827797177

PAYMENT
We accept most major credit cards, debit cards and Paypal vis your personal Paypal account. All credit & debit card transactions are processed by a secure RBS WorldPay payment service.

EMAIL ENQUIRIES
The vast majority of emails are answered within the hour. Any emails sent after we are closed are priority from 9am the following morning and we aim to answer these within the first hour Tue-Fri and the first two hours on Mondays and Saturdays. The maximum timescale you can expect to wait is 24 working hours.

SECURITY
For your security all orders are downloaded via an SSL. (Secure Socket Layer). This safety protocol is used for coded communication over the internet and has become the industry standard. All ordering information on this site is encoded through an S connection which ensures that your details cannot be accessed by third parties.

DELIVERY 2-3 DAY
All deliveries require a signature upon receipt. Standard 2 to 3 day delivery is with Royal Mail, Next Working Day delivery provided by a courier service. You will receive full tracking email information with some orders.

In order to keep our prices as low as possible, we do not build delivery costs into the price of products. This allows bigger savings when buying multiple products. Where possible we will endeavor to deliver products free or as low as possible.

To further reduce costs we calculate the delivery charges based upon ALL the items in your shopping basket. The delivery costs are re-calculated each time you add an item to your basket. Even though some items have a delivery charge this may be reduced or removed completely as other items are added to your basket.

EXPRESS / NEXT DAY DELIVERY
Charges are competitive and vary dependent on basket spend. For Next Day delivery orders should be placed before 3.00pm for delivery the following working day (please note Saturday, Sunday & Bank Holidays are not considered working days) The next day delivery option is available at the checkout.

Delivery charges to non-mainland UK addresses and the Scottish Highlands and Northern Ireland vary depending upon the weight and dimensions of the package (please call for specific details):

ORDER PROCESSING
Any orders placed after 3pm on Friday will not be processed until the next working day.

 
 
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Direct Sports Ltd, Evolution, Wynyard Business Park, Wynyard, Stockton-on-Tees, TS22 5TB. Registered in England, No 04648702