All orders placed before 5pm Monday to Friday will be processed the same day and despatched using your chosen delivery method. Any orders placed after 5pm will be processed the following working day.
More information about deliveries can be found on our Delivery Information page.
For your own security, every order placed with Direct Sports is checked by our automated fraud screening system. If there is any issue with payment we will contact you straight away via email. We will not be able to despatch your order until we have spoken to you. Please follow the instructions on the email and call us on the number provided as this issue cannot be resolved via email.
Delivery dates quoted are estimated delivery dates only and can be subject to change by the couriers. Direct Sports cannot be held responsible for this, but we will, wherever possible, inform you if we are made aware of issues with your delivery.
In the very rare circumstance that your order is lost in transit we are unable to cancel or replace the goods until our couriers have completed their investigation. This usually takes 2-10 working days.
If your order is returned to us as undelivered, we can either resend it to you, or issue you with a refund. If the reason for the return to us is due to an issue caused by the courier we will cover the costs involved, however if you have refused or missed the delivery, or neglected to include some information from your address then there will be either an additional delivery charge to resend the parcel, or a £3.99 return fee for a refund.
On receipt of your order, if items are missing or damaged, kindly notify us within 10 days and we will help to resolve any queries. Unfortunately, any discrepancies cannot be investigated after the 10-day period.
You may cancel your order for any reason up to the point of despatch. If you do cancel the order within this time any payments made by you will be refunded in full within 30 days. Once your item has been despatched, we are unable to cancel the order until it has been returned to us. Please see our Returns Policy page for information on how to return the item to us.
Items being returned must be returned under the Terms and Conditions outlined in our Returns Policy. Our Returns Policy does not affect your statutory rights.
All customer credits must be used in one single transaction and are valid for 12 months from the date of issue.
If you find your item cheaper from a UK based authorised retailer, and they have the size you are requesting in stock, then we will be happy to try our best to price match this item for you. Please telephone or email us and one of our team will be happy to assist you.
If an item on the Direct Sports website has been under-priced by mistake, we are not liable to supply the item at that stated price. We have the right to correct the price on the provision that we notify you about the discrepancy prior to despatching the item. If this did happen, we would notify you with the correct price giving you the option to decide whether you would still like to make the purchase.
All products supplied are 100% genuine and are sold at the most competitive price. We aim to hold stock of all colours and sizes whilst the product is active. Occasionally, due to popular demand, items may become out of stock. Delivery dates quoted are estimated delivery dates only and can be subject to change.
Terms and Conditions apply to all promotional discount codes. It is your responsibility to apply the code at the checkout stage unless a technical error occurs. The discount amount cannot be applied or refunded once your order is complete. Only one discount can be redeemed per order. The discount will not apply to delivery costs unless specified otherwise. Discount codes are not valid on sale items or in conjunction with any other offer or promotion unless stated otherwise.
In the rare event you would like to lodge a formal complaint, please do so via email to email@example.com. Please include your order number and as much detail as possible surrounding the issue and add Formal Complaint to the subject of your email. We aim to respond to your email within 48 working hours.
Direct Sports is made available for your use on the basis you accept the above Terms and Conditions. By using our website you acknowledge and accept our Terms and Conditions.
Dunlop Srixon are so confident in the technology and playability of their fantastic all-new badminton range, they are offering a complete satisfaction guarantee. Should you find you’re just not getting on with your new racket as expected, you can return it for an exchange for any alternative racket, including those from other brands. Terms and Conditions apply.
If you’re buying a new electrical item, we will recycle your old one for free
Why recycle? Unwanted electrical equipment is the UK's fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help We are pleased to offer our customers the chance to recycle their old electrical items.
To use our collection scheme please email us at firstname.lastname@example.org or contact us on 01740 646961 to arrange collection of your old electronic / electrical device. We will forward you a returns label by PDF or post. There is a small postal fee for this service of £4.99 per collection.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE? The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.